SHIPPING PROBLEMS

⬆️️ Q: WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

⬇️️ A: In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to support@ohadeals.com and provide us your correct address. We will check whether we can change it for you.

⬇️️ A: If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.

⬆️️ Q: TRACKING SHOWS ''RETURNED TO SENDER'', WHAT SHOULD I DO?

⬇️️ A: There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insuffiecient or you are absence at the time the packet was attempted to deliver. 

⬇️️ A: In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.

⬇️️ A: Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are  sorry to tell you that we are not able to help you out with this.