⬆️️ Q: WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
⬇️️ A: We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
⬇️️ A: If you received a defective/damaged item, please kindly contact us by sending an email to email@example.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem.
⬇️️ A: There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and we refund you 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.
⬆️️ Q: WHAT IF THE TRACKING INFORMATION OF MY ORDER STUCKED FOR WEEKS OR SHOWS ''RETURNED TO SENDER''?
⬇️️ A: Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
⬇️️ A: Step 2: If you can not find out anything, contact our Customer Service department by sending an email to firstname.lastname@example.org and provide your shipping address again.
⬇️️ A: Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these 2 options are our final solution for your request.
⬇️️ A: If not, it was probably your careless as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you pay some extra fees for sending you a replacement. And this is the only option for you in this situation.