SHIPPING TIME AND CUSTOMS
⬆️️ Q: HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
⬇️️ A: Orders will be processed within 1-3 business days of the purchase. After it's shipped out, average delivery times are 2-4 weeks, depending on the location. 4-6 weeks for international shipping.
⬆️️ Q: HOW CAN I TRACK MY ORDER?
⬇️️ A: We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
⬆️️ Q: WHEN WILL MY TRACKING INFORMATION APPEAR?
⬇️️ A: You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.
⬆️️ Q: WHY CAN'T I TRACK MY ORDER?
⬇️️ A: Please note that the tracking information will be displayed after 2-5 days after being updated.
⬇️️ A: For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
⬆️️ Q: WHY IS MY SHIPMENT STATUS UNCHANGED?
⬇️️ A: Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
⬆️️ Q: WILL I BE CHARGED WITH CUSTOMS AND TAXES?
⬇️️ A: The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
⬇️️ A: Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
⬇️️ A: Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office